Frequently Asked Questions
Everything you need to know about your next timepiece.
Are your watches authentic and do they come with a warranty?
Yes, every watch we sell is 100% authentic and comes in its original packaging with a valid manufacturer's warranty. We also provide a one-year store guarantee on the movement of the timepiece.
What is your return policy for luxury watches?
We offer a 30-day return policy for all unworn watches. The item must be in its original condition with all protective films, tags, and packaging intact to qualify for a full refund.
How should I care for my mechanical or automatic watch?
To maintain accuracy, we recommend wearing your automatic watch daily or using a watch winder. Avoid exposing the timepiece to strong magnetic fields and ensure the crown is fully pushed in before any contact with water.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Shipping times vary by location, typically ranging from 3 to 7 business days, and tracking information is provided immediately upon dispatch.
Can I have the watch band resized before shipping?
Absolutely. If you provide your wrist measurement in the 'Order Notes' at checkout, our technicians will professionally size the bracelet for you free of charge. We will include all removed links in the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer secure wire transfer options and flexible financing through Klarna.